Even an insignificant network issue can wreck havoc on your IT infrastructure when left unmanaged. This makes it vital that your IT team is alerted instantly whenever an issue arises, so they can troubleshoot it quickly, and ensure network stability.However, IT teams aren’t sitting at their desks waiting for problems to happen. It’s not uncommon […]
Six Steps to Implementing Change Management that Works
Solid change management capability will help you boost your ITSM maturity, break out of the “firefighting mode,” align IT activity with business objectives, and transform IT from a service provider to a business innovator. However, these benefits don’t come easily
Guest Blog : Change management – Inside Servicedesk Plus PRO
There is no excuse for not having Change management. If you are a one man band or if you have a very small team, you are most likely very busy man. Not only do you have to work on day to day user requests, you also have look after the servers, update windows clients, windows servers, spam filtering for email system, look after exchange or similar, look after virtual infrastructure, Citrix clients…
Owning the Distribution of Release Notes
“ The release notes are written by the development/testing teams, but who should be distributing them out to users? Same team who have written the release notes? Release/Change Management teams
Change Journey through ITIL processes
At a time when many organisations are undergoing a significant amount of changes, most of the change managers still considering ITIL change management process is the only process dealing with the change.