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Even an insignificant network issue can wreck havoc on your IT infrastructure when left unmanaged. This makes it vital that your IT team is alerted instantly whenever an issue arises, so they... Read more »

Six Steps to Implementing Change Management that Works

Solid change management capability will help you boost your ITSM maturity, break out of the “firefighting mode,” align IT activity with business objectives, and transform IT from a service provider to... Read more »

Guest Blog : Change management – Inside Servicedesk Plus PRO

There is no excuse for not having Change management. If you are a one man band or if you have a very small team, you are most likely very busy man.... Read more »

Owning the Distribution of Release Notes

“ The release notes are written by the development/testing teams, but who should be distributing them out to users? Same team who have written the release notes? Release/Change Management teams Read more »