Tag: incident-management

Change Journey through ITIL processes

At a time when many organisations are undergoing a significant amount of changes, most of the change managers still considering ITIL change management process is the only process dealing with the change.

Help Desk Tips & Tricks – When to merge tickets & when to engage Problem Management.

I know most of you are using ServiceDesk Plus in the right way, however in few of our customer environments I found certain features are used improperly. So I have started a series of tips & tricks blogs to use ServiceDesk Plus features efficiently.