[Video Review] Remote work: Being productive in a pandemic

 My name is Scott Young from Optrics Engineering and I wanted to give you another tip for all of our clients, friends and colleagues who are IT managers and IT administrators.... Read more »

How to build a successful ITSM practice

Imagine you’re in an IT service desk team facing one of the following situations: A major incident impacts your service availability and brings down half of the world’s websites and services, including... Read more »

Mobile Device Manager Plus is here to make your service desk more efficient

On an average day, help desk technicians battle against forgotten passwords, never-ending updates, and misplaced devices. This incessant inflow of mundane tickets can allow business-critical issues to slip under technicians’ radar. What... Read more »

For a Change, What Happens in Vegas ​Isn’t Staying in Vegas: Pink15 Annual International IT Service Management Conference and Exhibition

What happens when people from the most happening IT teams ​ convene at the most happening place on the planet?   ​ Pink Elephant’s 19th annual international IT service management conference... Read more »