My name is Scott Young from Optrics Engineering and I wanted to give you another tip for all of our clients, friends and colleagues who are IT managers and IT administrators.... Read more »
Imagine you’re in an IT service desk team facing one of the following situations: A major incident impacts your service availability and brings down half of the world’s websites and services, including... Read more »
On an average day, help desk technicians battle against forgotten passwords, never-ending updates, and misplaced devices. This incessant inflow of mundane tickets can allow business-critical issues to slip under technicians’ radar. What... Read more »
What happens when people from the most happening IT teams convene at the most happening place on the planet? Pink Elephant’s 19th annual international IT service management conference... Read more »