As a project manager who’s been around a while you would have experienced a visit to the project guillotine. Perhaps, it was due to a massive schedule slip, budget overrun, or scope creep (or sometimes all three – now that’s total chaos). And, as a project manager, you were the first in line at the guillotine! In retrospect, you (always) get a feeling, “ If only I handled the project differently, it could have been a success
“ManageEngine ServiceDesk Plus was selected the winner in the Help Desk category of the WindowsNetworking .com Readers’ Choice Awards. BMC Software Trackit and Help Desk Pilot were runner-up and second runner-up, respectively,” – windowsnetworking .com . This is the second time that our customers have voted for ServiceDesk Plus as their most preferred IT help desk software, making ServiceDesk Plus a WindowsNetworking .com Readers’ Choice Award Winner
ServiceDesk Plus has an ocean of features for all the IT service desk technicians who want to manage the complete life cycle of their tickets. However, there are some unique features that add punch to your service desk operations.
IT and IT support, as we all know, have started influencing the direction of business in organizations around the world. Understanding this influence, large organizations have implemented IT help desk software to manage their IT. However, many SMEs still hesitate to implement help desk software because they lack the budget and the specialized IT staff as well as the necessary capabilities required for implementation
Sherlock Holmes has a unique power – the power of deduction. It doesn’t mean he is an extraordinary person, but just a normal guy who loves to observe keenly and look for details in his object of interest. In a scene of crime, Sherlock can see those details that normally pass by normal or ignorant eyes.
It’s been a great year for ServiceDesk Plus. We made it to the Gartner Magic Quadrant for the second time in a row. And, today, we are glad to announce that ServiceDesk Plus is PinkVERIFY -certified
In the life of a help desk technician, every second can matter.
The annual conference of the IT service management forum ( itSMF ) happened in Bangalore, the Silicon Valley of India . We were at the conference for the first time, and we met lots of new people, had interesting conversations, and learned quite a bit. We packed in a lot of learning on a single day – from Kaimar Karu’s tip on using ‘social lubricants’ for problem solving to intense panel discussions on business values of ITSM .
1. The issue can be fixed in an hour or a day or a week based on your tone 2. I know which sites you browse and what you download 3.
When we talk about big data in the world of IT service management (ITSM), we’re talking about two very different things: Big data tools/services that IT provides to business – to number crunch business operations data. Big data within IT operations – to handle and leverage complex IT operations data. Big data services for business operations In an increasingly competitive, data-driven world, business managers are looking for effective ways to manage and interpret business data, especially big data. Digitalized business operations, such as e-commerce websites and mobile banking apps, produce huge amounts of data, which makes managing them close to impossible by using traditional computational models.