As the world of IT continues to evolve at a rapid pace, it is essential for your IT team to stay trained and up-to-date on the latest ServiceDesk Plus features and capabilities. ServiceDesk Plus is an all-in-one help desk software that helps IT teams manage their service desk operations efficiently, automate routine tasks, and provide excellent customer support to end-users.
Here are some essential tips on how you can keep your IT team trained and up-to-date on ServiceDesk Plus features and capabilities:
1. Provide regular training sessions
Regular training sessions are an excellent way to keep your IT team updated on the latest ServiceDesk Plus features and capabilities. These sessions could be conducted in-house or by ServiceDesk Plus experts, and they could be in-person or virtual.
2. Encourage using the knowledge base
ServiceDesk Plus has an extensive knowledge base library that provides information on various features and capabilities. Encourage your IT team to use the knowledge base regularly to stay updated and learn new things.
3. Attend webinars and conferences
Attend ServiceDesk Plus webinars and conferences that focus on the latest features and capabilities.
These events provide a great opportunity to learn from experts and network with peers.
Click here for a list of upcoming user conferences.
4. Revisit features and capabilities
Encourage your IT team to revisit the features and capabilities of ServiceDesk Plus regularly. This will help them understand how to use them effectively and efficiently.
5. Create a user community
Create a user community within your organization to share knowledge and discuss ServiceDesk Plus features and capabilities. This will create a collaborative learning environment where team members can learn from each other and share their experience.
6. Get certified
Encourage your IT team to get certified in ServiceDesk Plus. The certification process evaluates a team member’s knowledge of ServiceDesk Plus features and capabilities and helps them become experts in the software.
Click here for a list of available ManageEngine training.
In conclusion, keeping your IT team trained and up-to-date on ServiceDesk Plus features and capabilities is vital for your organization’s success. Regular training sessions, using the knowledge base, attending webinars and conferences, revisiting features and capabilities, creating a user community, and getting certified are some effective ways to achieve this. By implementing these tips, you can ensure that your IT team is equipped with the skills and knowledge needed to support your organization’s IT operations effectively.
For more ideas on how to get the most out of ManageEngine ServiceDesk Plus read “Quick Wins to Improve Your ServiceDesk Plus Experience“.