Author: Shannon Lewis

Stay One Step Ahead of Threats with ManageEngine Log360: The Ultimate Security Solution

Introduction to ManageEngine Log360 and SIEMAs the digital landscape continues to evolve, organizations are faced with an increasing number of security threats. From data breaches to ransomware attacks, the consequences of a security incident can be devastating. That’s why staying ahead of threats is crucial for the success and survival of any business. One solution […]

ManageEngine AD360 Named Top Choice for IAM at 2023 Cybersecurity Excellence Awards

ManageEngine’s AD360 earns two Gold Winner titles in 2023 Cybersecurity Excellence Awards for Identity and Accessibility Management, and Identity and Access Governance. With advanced features and real-time auditing, AD360 is the ideal solution for effective identity and access management, risk mitigation, auditing, and regulatory compliance.

Transform Your IT Department from Daily Firefighters to Service Champions with ServiceDesk Plus!

Are you struggling to manage IT challenges and looking for a solution to transform your team into service champions? Discover how ManageEngine ServiceDesk Plus can help you unleash IT heroes within your department, empowering them to deliver exceptional service and drive organizational success.

Partner with a trusted ManageEngine expert like Optrics Engineering to optimize your ServiceDesk Plus experience

Are you struggling to manage your IT services and support requests with ServiceDesk Plus? Do you feel like you’re not getting the most out of this powerful tool? If so, it might be time to partner with a trusted ManageEngine expert like Optrics Engineering to optimize your ServiceDesk Plus experience. With ServiceDesk Plus, you have […]

Quick Wins to Improve Your ServiceDesk Plus Experience

Discover actionable tips and strategies to optimize your ManageEngine ServiceDesk Plus experience in our latest blog post, “Quick Wins to Improve Your ServiceDesk Plus Experience.” Targeted at Canadian IT Managers, IT Directors, and CIOs, this informative and persuasive article covers ten essential areas, including automation, self-service portal optimization, ticket management, reporting, and more. By implementing these quick wins, you can elevate your IT department’s performance and enhance end-user satisfaction, ensuring IT service excellence across your organization.

October is Cybersecurity Awareness Month. Are You Prepared?

Cybersecurity Awareness Month is a great time to educate yourself and your users.Not sure where to start? We’ve got you covered! Here’s a set of resources from our Partner KnowBe4 that you can use to help your users make smarter security decisions this month and beyond.You’ll get:Access to free resources for you including KnowBe4’s most […]