Tag: service-desk

How to build a successful ITSM practice

Imagine you’re in an IT service desk team facing one of the following situations:A major incident impacts your service availability and brings down half of the world’s websites and services, including some owned by your customers.You’re part of a rapidly growing company and need to onboard one hundred employees a week across different locations and […]

HDI 2015 – ITSM in Fabulous Vegas!

This year’s  HDI  conference happened in the fabulous  Las  Vegas between March 24 and 27 .  ManageEngine  was the only diamond sponsor of  HDI  2015, which was attended by more than 2,400  professionals  and 70  ITSM  solution providers. The event provided a platform for  the  ITSM  industry to come together, discuss, and share knowledge. The participants got to hear industry experts discuss strategies to achieve service management excellence

7 Tips to Maximize IT Service Desk Performance with ServiceDesk Plus

ServiceDesk  Plus has an ocean of features for all the IT service desk technicians who want to manage the complete  life cycle  of their tickets. However, there are some unique features that add punch to your service desk operations.

Four Overlooked But Highly Valuable Help Desk Questions

Sherlock Holmes has a unique power – the power of deduction. It doesn’t mean he is an extraordinary person, but just a normal guy who loves to observe keenly and look for details in his object of interest. In a scene of crime, Sherlock can see those details that normally pass by normal or ignorant eyes.

ServiceDesk Plus Now Brings Advanced Analytics

This holiday season, we bring you good news: ServiceDesk Plus is now integrated with Zoho Reports. This integration will empower you to analyze and generate advanced reports on IT service desk data. Zoho Reports is an online business intelligence and reporting platform from Zoho.com .