End your nightmare: http://bit.ly/Undead_Inbox Professor Acula in this fiendishly frightening tale of ‘IT Tickets from Hell’ tells the story of the sysadmin who is haunted by the zombie…
IT Tickets from Hell: Margins of Madness
End your nightmare: http://bit.ly/MarginsofMadness Another uncanny tale from the mysterious Professor Acula. There is no paper in the printer. But the printer shows the ‘Paper Jam’ error…
Guest Blog : Helping yourself to IT support
The changing face of the Service Desk The role of the traditional service desk has been to provide a centralised and consistent function to help resolve issues, problems and fulfil requests. However the role and face of a modern service desk is changing. Â We see an increasing trend across many organisations for users to become more self-sufficient