IT Tickets from Hell: Inbox of the Undead

End your nightmare: Professor Acula in this fiendishly frightening tale of 'IT Tickets from Hell' tells the story of the sysadmin who is haunted by the zombie... Read more »

IT Tickets from Hell: Margins of Madness

End your nightmare: Another uncanny tale from the mysterious Professor Acula. There is no paper in the printer. But the printer shows the 'Paper Jam' error... Read more »

Guest Blog : Helping yourself to IT support

The changing face of the Service Desk The role of the traditional service desk has been to provide a centralised and consistent function to help resolve issues, problems and fulfil requests.... Read more »