Problem management is one of the processes that is often disregarded or ignored as not being important or critical, when in real time it is avoided due to lack of time. Problem management is simple and when understood properly and executed with discipline, it is quite easy to implement
Coming clean on ITSM
12 steps to…5 principles of…7 methods of… Most of us prefer life to be placed in neatly categorised boxes.
Change Journey through ITIL processes
At a time when many organisations are undergoing a significant amount of changes, most of the change managers still considering ITIL change management process is the only process dealing with the change.
Help Desk Tips & Tricks – When to merge tickets & when to engage Problem Management.
I know most of you are using ServiceDesk Plus in the right way, however in few of our customer environments I found certain features are used improperly. So I have started a series of tips & tricks blogs to use ServiceDesk Plus features efficiently.