1. The issue can be fixed in an hour or a day or a week based on your tone 2. I know which sites you browse and what you download 3.
Big Data in ITSM
When we talk about big data in the world of IT service management (ITSM), we’re talking about two very different things: Big data tools/services that IT provides to business – to number crunch business operations data. Big data within IT operations – to handle and leverage complex IT operations data. Big data services for business operations In an increasingly competitive, data-driven world, business managers are looking for effective ways to manage and interpret business data, especially big data. Digitalized business operations, such as e-commerce websites and mobile banking apps, produce huge amounts of data, which makes managing them close to impossible by using traditional computational models.
It’s Celebration Time at ServiceDesk Plus Freeville!
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.comThe original article/video can be found at It’s Celebration Time at ServiceDesk Plus Freeville!
“I am a 100% ServiceDesk Plus customer for life “- Radiology Associates
Radiology Associates is a medical imaging business with four imaging centers and a corporate headquarters based in Corpus Christi, Texas. The company provides a full range of outpatient imaging services. An IT team of 10 uses ServiceDesk Plus Enterprise edition to support 250 workstations
ServiceDesk Plus in Gartner Magic Quadrant 2014 : All the Assurance You Need
For the second consecutive year, ManageEngine ServiceDesk Plus is featured as a niche player in the Gartner Magic Quadrant 2014 for IT Service Support Management (ITSSM) Tools*. We believe this shows our commitment to provide the best-in-class help desk solution to our customers.
Social IT in the Enterprise: Getting Past the Hype
Social IT has generated a lot of hype over the last few years but many organizations have been left wondering how to turn the grand theory into practice – in a way that delivers tangible results for the business. People know what social media is; they just don’t know how to transfer the principles of social media into the world of IT operations to improve efficiency, reduce costs and increase IT customer satisfaction.
7 Questions to Ask Before Choosing the Best IT Help Desk
An IT help desk ensures seamless end-user experience by centralizing and automating service management processes. The right IT help desk improves productivity, guarantees end-user satisfaction, cuts costs, and aligns IT with business
Advanced System Tools from ServiceDesk Plus
Juggling between help desk and desktop management tools and pacing the length and breadth of your organization to troubleshoot could soon be a thing of the past! Because the latest add-on tool from ServiceDesk Plus will enable you to schedule planned maintenance tasks from a central location.
ServiceDesk Plus Is a “Godsend” for IT, Says Who?
At ServiceDesk Plus , we love hearing from happy customers like Leroy Squires, who believes ServiceDesk Plus is a ”godsend.” Leroy works at Unisource Worldwide, Inc., a well-known logistics company, as its senior technical analyst and one of the five administrators who uses ServiceDesk Plus to manage the company’s globally distributed IT infrastructure with a team of 200 technicians. In the following video, Leroy shares his experience with ServiceDesk Plus and highlights the two main benefits it delivers – simplicity and ease of use. Leroy also explains how affordable ServiceDesk Plus is compared with its competitors, given the value it delivers
A Mobile Workforce Needs a Mobile Service Desk
By 2015, the number of mobile workers in the world will reach 1.3 billion, according to a recent IDG Connect study. A similar Cisco study found that three out of five workers say they don’t need to be in the office to be productive