Social IT has generated a lot of hype over the last few years but many organizations have been left wondering how to turn the grand theory into practice – in a way that delivers tangible results for the business. People know what social media is; they just don’t know how to transfer the principles of social media into the world of IT operations to improve efficiency, reduce costs and increase IT customer satisfaction.
Register for Pink Elephant Webinar : Is Today’s IT compatible with Tomorrow’s Social Media Consumer ?
With the worldwide social media boom, IT businesses are increasingly emphasizing on technologies and platforms to keep up with the ever-changing social media landscape as well as consumers’ demands. Customer expectations are changing in the blink of an eye
This Week’s Five: The ITSM You Didn’t Know About!
This Week’s Five is a weekly column of five interesting reads from all over the web, with a different topic each week.This week, we’ll explore the developments in the ITSM industry . IT Service Management (ITSM) is arguably the lifeline of an enterprise. The service desk software, an ITSM tool, makes the work of an end user a cakewalk; just raise a ticket and rest assured that your problem will be fixed.
Email Is Down, and It’s Not Just Sandy’s Fault – Why Social Apps Are Better for Your Business
When Hurricane Sandy flooded the streets of lower Manhattan, millions of email users were cut off from their servers — and not just in Manhattan. A number of service providers whose services were knocked out support business customers all over the world