For the second consecutive year, ManageEngine ServiceDesk Plus is featured as a niche player in the Gartner Magic Quadrant 2014 for IT Service Support Management (ITSSM) Tools*. We believe this shows our commitment to provide the best-in-class help desk solution to our customers.
Reports like the Gartner Magic Quadrant help customers choose the right help desk solution that will balance an organisation’s current needs and also meet its future requirements.
Vendors are shortlisted based on various criteria, such as the ability to provide an ITSSM product that includes functionality for IT incident management, problem management, change management, configuration management, release governance, IT user self-service (for knowledge and request management), IT knowledge management, IT service support analytics and reporting, and SLA management of incident and service requests. Then, they are evaluated on the completeness of vision and ability to execute. Factors like the vendor’s overall viability, sales execution and market responsiveness, marketing execution and customer experience are also included.
So is it any wonder that ServiceDesk Plus figures in the niche category in the Gartner Magic Quadrant? ServiceDesk Plus provides a complete, cost-effective ITSM solution through value added integration. It also follows a fair pricing strategy, is easy to use, and offers an ITIL-ready framework. ManageEngine ServiceDesk Plus is committed to providing an efficient help desk solution that suits any IT environment – small, medium, or large enterprises.
We thank our customers for the support they have extended. ManageEngine ServiceDesk Plus will continue its journey towards help desk excellence and continue to provide a best-in-class help desk solution.
Check the detailed analysis report by Gartner here.
*Gartner, Inc., Magic Quadrant for IT Service Support Management Tools, Jarod Greene, Tapati Bandopadhyay, Chrish Matchett, 25 August, 2014.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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The original article/video can be found at ServiceDesk Plus in Gartner Magic Quadrant 2014 : All the Assurance You Need