This article was originally published in the Data Center Journal .
Towards a Leaner IT: 7 Simple Ways to Reduce “Cost per Ticket”
Recently, John, an IT help desk manager, has been noticing a steep increase in IT expenses and, needless to say, is under tremendous pressure to bring them down. All that his team does all day is solve tickets, so he thinks reducing the “cost per ticket” could be a good starting point. To help John in his mission, we decided to tell him a little about this metric and what he could do to achieve a leaner IT help desk. Why cost per ticket? IT support is considered a cost center in most organizations and usually the first to get a budget cut during a financial downturn. Therefore, IT support must remain efficient even when IT spending is reduced. Cost per ticket is one key metric that helps the IT support analyze their efficiency in handling tickets within a given budget
Automating Privileged Group Modifications in Active Directory
Every single administrator and auditor I know is concerned about privileged groups in Active Directory being changed incorrectly.
Why MSPs Should Take Extra Care in Managing Client Passwords
Passwords on spreadsheets put client networks at risk, along with Managed IT service providers’ credibility and trustworthiness. Managed IT Service Providers (MSPs) deliver a variety of IT and network management services to their clients. In particular, small and medium organizations are increasingly relying on MSPs to manage part or all of their IT services
Will the Real SaaS IT Help Desk Leader Please Stand Up?
Not everyone can be a leader In real life, the legacy you leave behind is the life you’ve led. As leaders in the ITSM space, we ask ourselves one question when we hold up the mirror
Improve Your IT Productivity with OpManager’s New Fluidic UI
Today, enterprises handle 10 times more alarms than they did a decade ago. At $70,000 a year, a systems administrator costs $35 per hour. A 10-member IT team could save $875,000 over 5 years if the user interface for their IT management solution was 25 percent faster.
A Leading Indian Cement Company Adopts Desktop Central, Improves Desktop Operational Efficiency by 60 percent
Here’s a case study that talks about how Desktop Central made all the difference to a leading Indian cement company. We’ll discuss in detail how the company improved its desktop management operations and managed a diverse array of devices and simplified the work of the system administrators
Fully Controlled and Closely Monitored Remote Access, a Critical Aspect of DCIM
Without proper data center remote access management, administrators invite security issues and waste time. With more organizations adopting cloud computing and virtualization, data center operations have been proliferating across the globe. This trend creates multiple challenges for data center administrators in IT organizations
Zero-day vulnerability highlights the perils of using an EOLed platform
Even before the dust from the Heartbleed bug could settle, another security bug has already rocked the Internet. Microsoft has acknowledged the vulnerability in Internet Explorer (IE) that could allow remote code execution (RCE) of PCs using the company’s browser.
The Active Directory Advisor
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