On an average day, help desk technicians battle against forgotten passwords, never-ending updates, and misplaced devices. This incessant inflow of mundane tickets can allow business-critical issues to slip under technicians’ radar. What if there was a solution to reduce the effort spent on these routine tickets, and allow help desk technicians to spend more time […]
Imagine the IT division of a large news agency that provides real-time news to its subscribers – including print and electronic media in over 100 countries – on a 24×7 basis.
Here’s a case study that talks about how Desktop Central made all the difference to a leading Indian cement company. We’ll discuss in detail how the company improved its desktop management operations and managed a diverse array of devices and simplified the work of the system administrators