This is a guest post by Kirstie Magowan. At least that is what my grandmother always told me…I think I heard a collective gasp around the IT Service Management industry when ManageEngine announced earlier this month that the basic version of their ITSM solution – ServiceDesk Plus – would now be offered free, with no licensing restrictions to current and future customers…so is this the ITSM version of a free lunch, or just a clever marketing strategy? free-lunch My first thought was “OK, what’s the catch?” ManageEngine is in the ITSM game for profit, not philanthropy, so obviously they are viewing this as a way to increase their market share and upsell this offering to higher value products, we have to assume that they are not doing this out of the goodness of their hearts! How free is ‘free’?
Four Reasons Why You Must Use ManageEngine’s Free Windows Health Monitor
Have you ever wished that you had prevented an outage before it happened? Wished you could preempt such issues and had holistic monitoring software that would make things easier for you
SITS witnessed such thing as a free lunch!
They say there’s no such thing as a free lunch. They also say there’s always a cost; you get what you pay for; and there must be a catch if someone is giving away something for free. At ManageEngine, we say that’s not always the case.
The lighter side of IT history
What drives a compelling shopping experience for your IT customers?
Sometimes being a customer of an IT Department is like visiting the worst shop in the world.Imagine that you need a new mobile device but you have only one place to shop for it. You go into the shop and there is no stock on the shelves. Not just stock, but there’s no mention of the opening and closing time and no details of to how to go about ordering. There’s a telephone in the corner and you give a ring to ask whether you can order a mobile device. The customer care person on the other end isn’t too sure and has to check with someone else to get back to you.In the outside world this would seem completely crazy and undoubtedly the business loses many customers. However, this is how many IT Departments treat their customers and users every day without having a service catalog in place
HDI 2014, the Conference Beautiful!
This year, HDI was held in Orlando, Florida, which carries the nickname “The City Beautiful.” Attending the conference for the umpteenth time, we strongly feel that HDI should adopt the moniker ” The Conference Beautiful.” It was truly a wonderful experience for all of us here at ManageEngine. With scores of people visiting us at our booth, it was a time of introductions, conversations, and intense learning. One of the highlights of HDI 2014 was our very own infotainer, Anders Boulanger, who was a busy man the entire time, showing visitors how to remove complexity and strike gold in their IT service management operations with a world-class solution like ServiceDesk Plus
Four Reasons You Must Use ManageEngine’s Free Ping Tool
A ping tool such as the ManageEngine Free Ping Tool helps you monitor network connections, devices, and websites. Our tool uses the Internet Control Message Protocol (ICMP) to reach computers and network devices and, in turn, verify whether IP addresses exist and can accept web requests. The mobile version of our ping tool lets you ping computers and devices while you’re on the move.
Desktops vs. Mobile Devices: The Battle for the Future
IT consumerization is all the rage.
Guest Blog : ManageEngine is now FREE.You only get what you pay for !
This is a guest post by Kenneth Gonzalez.
Gaining Deeper Visibility on QoS Hierarchy with ManageEngine NetFlow Analyzer
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at Gaining Deeper Visibility on QoS Hierarchy with ManageEngine NetFlow Analyzer