ITIL Comical Calendar for Free We all use calendars. It could be Desk Calendars, Desktop Calendars, Wall Calendars, Magnetic Stick Calendars or even Mobile Calendars
Guest Blog : ServiceDesk Plus – An Evolution
When I started at my current employer, help desk requests were handled by a shared e-mail box.
Guest Blog : Change management – Inside Servicedesk Plus PRO
There is no excuse for not having Change management. If you are a one man band or if you have a very small team, you are most likely very busy man. Not only do you have to work on day to day user requests, you also have look after the servers, update windows clients, windows servers, spam filtering for email system, look after exchange or similar, look after virtual infrastructure, Citrix clients…
Guest Blog : Modification management – Inside ServiceDesk PRO
In part one, we saw how can we can handle bug management in ServiceDesk Plus . If you have a need to manage bugs, then most likely you need to manage modifications to the system as well. Modifications to the system (ERP, Finance, Warehousing, POS…) are very important, not only do they benefit your company by extending functionality to the system or maybe speeding up to process, they also cost a lot of money.
Guest Blog : PAPER TIGERS in IT Service Management
One of the most ignored fields of IT management is Operations Management . It took ITIL until 2007 before recognizing it even as a topic, but we still lack a lot of information about the Operations Management process.
Guest Blog : Helping yourself to IT support
The changing face of the Service Desk The role of the traditional service desk has been to provide a centralised and consistent function to help resolve issues, problems and fulfil requests. However the role and face of a modern service desk is changing. We see an increasing trend across many organisations for users to become more self-sufficient
Guest Blog : Bug management – Inside ServiceDesk Plus PRO
Is your company using a program that is playing big part to your business? Some examples would be: ERP, Warehouse, POS, BI, HR system, Finance… If answer is yes, there are most likely problems associated in using it. Problem could be user related (user not knowing the system) or the problem is system related (Program has a bug)
How to solve the top four user complaints about Service Desk
Are you suffering from these four complaints about service desk? Submitting a request to service desk is like dropping it into a black hole. Service Desk agent tells me to report my request by sending an email, but how can I when my email doesn’t work?
Coming clean on ITSM
12 steps to…5 principles of…7 methods of… Most of us prefer life to be placed in neatly categorised boxes.
Owning the Distribution of Release Notes
“ The release notes are written by the development/testing teams, but who should be distributing them out to users? Same team who have written the release notes? Release/Change Management teams