The annual conference of the IT service management forum ( itSMF ) happened in Bangalore, the Silicon Valley of India . We were at the conference for the first time, and we met lots of new people, had interesting conversations, and learned quite a bit. We packed in a lot of learning on a single day – from Kaimar   Karu’s tip on using ‘social lubricants’ for problem solving to intense panel discussions on business values of ITSM . … (0 comment)

When we talk about big data in the world of IT service management (ITSM), we’re talking about two very different things: ​ Big data tools/services that IT provides to business – to number crunch business operations data. Big data within IT operations – to handle and leverage complex IT operations data. Big data services for business operations In an increasingly competitive, data-driven world, business managers are looking for effective ways to manage and interpret business data, especially big data.​ Digitalized business operations, such as e-commerce websites and mobile banking apps, produce huge amounts of data, which makes managing them close to impossible by using traditional computational models. … (0 comment)

Managing a globally distributed IT infrastructure could be a difficult task, if not for ServiceDesk Plus . Now, one our customers, S&K Technologies, offers a video testimonial on how ServiceDesk Plus makes it an easy task to manage such distributed IT infrastructures. S&K Technologies is a federally chartered corporation owned by the Confederated Salish and Kootenai Tribes. Along with its five subsidiaries, S&K Technologies is one of the most successful ​tribally owned, professional and technology services companies in the United States. Steven Klepzig, senior communications engineer at S&K Technologies, talks about the ServiceDesk Plus benefits enjoyed by his IT support team… (0 comment)