ManageEngine recognized as November 2019 Gartner Peer Insights Customers’ Choice for IT service management tools


ServiceDesk Plus, ManageEngine’s flagship ITSM software, has helped over 100,000 service desks around the globe streamline and efficiently manage their IT service management processes. Now, we’re excited to announce that we’ve been recognized as a Gartner Peer Insights Customers’ Choice for IT service management tools! This is a testament to the extensive ITSM capabilities of ServiceDesk Plus.

According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

Gartner evaluated ManageEngine based on reviews and ratings received from IT users and professionals with experience in using ServiceDesk Plus for their ITSM requirements. As of November 21, 2019, ManageEngine has an average rating of 4.4 out of 5, with over 700 approved reviews. We would like to thank our customers for making this happen by sharing their opinions on Gartner Peer Insights.

What our customers are saying

Here are some excerpts from the customers that contributed reviews on ServiceDesk Plus:

– Director of IT in the manufacturing industry

– IT desktop specialist in the construction industry

– Senior system administrator in the finance industry

To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit the Customers’ Choice landing page on Gartner Peer Insights.

Our team at ManageEngine takes great pride in this distinction as customer feedback continues to shape our products and services. To all of our customers who submitted reviews, once again, thank you! We’re committed to enhancing your ITSM experience.

 If you’re new to ServiceDesk Plus, you can learn more here, or try it out for free to see for yourself how it can streamline your IT service management processes.

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

** Optrics Inc. is an Authorized ManageEngine partner

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