Facts Revealed: Beyond Microsoft Partner Technology Advisor’s Mythbusters


 In Reponse to

http://www.microsoftnow.com/2012/02/how-a-manageengine-partner-spreads-fud.html


Facts Behind Mythbuster #1

I agree, It’s absurd to compare ManageEngine products with a complete enterprise-gas (oops class)
Datacenter/Private Cloud management Suite from Microsoft. It’s possible that
ManageEngine resellers expected Microsoft products to work out-of-the-box like
ManageEngine products. Maybe they just downloaded the Microsoft SCOM and
expected to see Linux and Unix management instantly. They did not know the
detailed procedure 

 

  • Installing SCOM is a detailed
    process

  • Install SCOM’s Cross Platform
    management pack (a cumulative pack is also available). Hey, but wait even
    then it will cover only basics of CPU, disk, and health. You have to probe
    a little deeper ( FAQ 4) to know that you have to
    install another pack

  • Install Novell SUSE Linux
    enterprise Management pack to get detailed monitoring and management
    capabilities

  • Next, if you want IBM AIX monitoring
    you might have to install one of the 
    management packs provided by Quest Software

  • I almost forgot, if you want IBM
    AIX pack to work, you should have installed QMX Base framework on SCOM

 

ManageEngine resellers don’t know about all
this, however Microsoft clearly understands it is not easy for a customer to
understand the SCOM framework, the whole bunch of management packs, another set
of partner frameworks and restrictions. That’s reason Microsoft has a
team, regional sales and (partner) tech advisors to visit you often and ease
the pain. This is the fact behind the highlighted “Does Manage” Linux
in Mythbuster #1

 

 Facts Behind Mythbuster # 2

 Again these ManageEngine resellers, just because
ManageEngine IT360 is one product that offers network, application, incident,
problem, change management, CMDB, and Purchase Order management, they assumed
Microsoft framework would do the same right after you install. I am not sure
what they did, maybe they just installed 
one of six parts of Service Manager and
maybe thought it was huge enough to be ServiceDesk and assumed it didn’t work.
Maybe they were lost searching for differences between your MOF and ITIL best
practices framework story. Or Maybe they didn’t install the Discovery
Management Pack in Service Manager. You know how the story goes from here. Same
complicated framework with loads of management pack and loads of fine print
under these.

 

ManageEngine Vs Microsoft: Unfair Comparison

Ok, let’s get real. ManageEngine clearly
understands that we are not a big brand like Microsoft, if we don’t get it
right the first time, we don’t get a second chance.

Earlier, customer had no option, they had to install
six parts of Service Desk or a whole bunch of management packs or baby-sit an
application this complex. Microsoft, BMC, and HP play this framework and
plug-in game. When it comes to positioning the product for SMEs, they think if
they suffix a product name with “express”, SMEs will use them or a bunch of
over-paid (partner) Tech advisors can steer SMEs towards them.

 In comparison, ManageEngine products pack a lot
of features and are simple to install, deploy, and maintain. I am not saying
that ManageEngine has every feature in SCOM or SCCM, it has everything that is
essential for managing IT. It’s built with persona of IT staff and maybe that’s
why it’s loved so much.

 

What-You-Love Vs One-Time Sweet Deal

The productivity revolution that started with
SME is getting infectious. Large corporations have started moving away from the
overwhelming framework oriented suites that require lot of feeding and caring.
ManagEngine is now emerging as a favorite choice among SMEs and large
corporations. We had our growing pains but thanks to our lessons in WebNMS and
Zoho, which made our scalability a cakewalk.  Microsoft has the potential to swing a sweet
deal packaging all the products, however we are confident the IT staff will
choose what they love to work with everyday.

You Can Learn More About the ManageEngine Product Line By Going to www.ManageEngine.ca

The original article/video can be found at Facts Revealed: Beyond Microsoft Partner Technology Advisor’s Mythbusters

About the Author: Shannon Lewis

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