We can all fall behind on our “simple” tasks in lieu of accomplishing more difficult duties. One such task is staying on top of user accounts in Active Directory that have not been used in a while. These user accounts need to be managed to ensure that security is maintained around the use of these accounts
World Cup Soccer Meets World-Class Help Desk!
Soccer stirs the passions of fans throughout the world. And with the opening match of the 2014 FIFA World Cup Brazil just hours away, people from every field of endeavor find themselves united by a common bond that sends their emotions surging with excitement and anticipation
How ServiceDesk Plus Helps S&K Technologies Manage Its Distributed IT Infrastructure – Customer Talk
Managing a globally distributed IT infrastructure could be a difficult task, if not for ServiceDesk Plus . Now, one our customers, S&K Technologies, offers a video testimonial on how ServiceDesk Plus makes it an easy task to manage such distributed IT infrastructures. S&K Technologies is a federally chartered corporation owned by the Confederated Salish and Kootenai Tribes. Along with its five subsidiaries, S&K Technologies is one of the most successful tribally owned, professional and technology services companies in the United States. Steven Klepzig, senior communications engineer at S&K Technologies, talks about the ServiceDesk Plus benefits enjoyed by his IT support team
How to Find Active Directory Accounts with Expiring Passwords
Every organization has one or more user accounts — used for services, applications, development, kiosks, or even standard employees — which need to ensure the password changes or the account will lock.
Passwords, King of Authentication: Long Live the King!
This post is a reproduction of an article I wrote that was originally published in Business Computing World . “When you play the Game of Thrones, you win or you die”. One thing that we have learnt from the popular TV show and books is that no one is safe on the throne for long before a younger, stronger, and more entitled claimant comes along to throw you off
Towards a Leaner IT: 7 Simple Ways to Reduce “Cost per Ticket”
Recently, John, an IT help desk manager, has been noticing a steep increase in IT expenses and, needless to say, is under tremendous pressure to bring them down. All that his team does all day is solve tickets, so he thinks reducing the “cost per ticket” could be a good starting point. To help John in his mission, we decided to tell him a little about this metric and what he could do to achieve a leaner IT help desk. Why cost per ticket? IT support is considered a cost center in most organizations and usually the first to get a budget cut during a financial downturn. Therefore, IT support must remain efficient even when IT spending is reduced. Cost per ticket is one key metric that helps the IT support analyze their efficiency in handling tickets within a given budget
Automating Privileged Group Modifications in Active Directory
Every single administrator and auditor I know is concerned about privileged groups in Active Directory being changed incorrectly.
Tips to consolidate your data center, IT Management for SMBs, the impact of the Internet of Things, and more
Is the password on its way out?
The DNA Of The Service Desk – From Customers To Strategy
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at The DNA Of The Service Desk – From Customers To Strategy
How to Create User Accounts Efficiently in Active Directory
For years, it has perplexed me how inefficient it is to use Active Directory Users and Computers (ADUC) to create users. Forcing me to first create a user based on the “mandatory schema attributes,” so I can then configure the “optional schema attributes” is not efficient. You all know what I am talking about, right?