Unlike the past, these days, customers are better equipped to evaluate products. They base their opinions on how they experienced the product at different points in time and whether the product live up to their expectations.
How to Find Active Directory Accounts with Expiring Passwords
Every organization has one or more user accounts — used for services, applications, development, kiosks, or even standard employees — which need to ensure the password changes or the account will lock.
Passwords, King of Authentication: Long Live the King!
This post is a reproduction of an article I wrote that was originally published in Business Computing World . “When you play the Game of Thrones, you win or you die”. One thing that we have learnt from the popular TV show and books is that no one is safe on the throne for long before a younger, stronger, and more entitled claimant comes along to throw you off
Industry Outlook: Data Center Documentation
This article was originally published in the Data Center Journal .
Towards a Leaner IT: 7 Simple Ways to Reduce “Cost per Ticket”
Recently, John, an IT help desk manager, has been noticing a steep increase in IT expenses and, needless to say, is under tremendous pressure to bring them down. All that his team does all day is solve tickets, so he thinks reducing the “cost per ticket” could be a good starting point. To help John in his mission, we decided to tell him a little about this metric and what he could do to achieve a leaner IT help desk. Why cost per ticket? IT support is considered a cost center in most organizations and usually the first to get a budget cut during a financial downturn. Therefore, IT support must remain efficient even when IT spending is reduced. Cost per ticket is one key metric that helps the IT support analyze their efficiency in handling tickets within a given budget
Automating Privileged Group Modifications in Active Directory
Every single administrator and auditor I know is concerned about privileged groups in Active Directory being changed incorrectly.
Tips to consolidate your data center, IT Management for SMBs, the impact of the Internet of Things, and more
Is the password on its way out?
The DNA Of The Service Desk – From Customers To Strategy
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com The original article/video can be found at The DNA Of The Service Desk – From Customers To Strategy
Why MSPs Should Take Extra Care in Managing Client Passwords
Passwords on spreadsheets put client networks at risk, along with Managed IT service providers’ credibility and trustworthiness. Managed IT Service Providers (MSPs) deliver a variety of IT and network management services to their clients. In particular, small and medium organizations are increasingly relying on MSPs to manage part or all of their IT services
Will the Real SaaS IT Help Desk Leader Please Stand Up?
Not everyone can be a leader In real life, the legacy you leave behind is the life you’ve led. As leaders in the ITSM space, we ask ourselves one question when we hold up the mirror