Tag: sla

5 Steps to Successfully Implement an IT SLA

Every IT manager aspires to improve performance, accelerate incident response times, reduce system downtime, and simultaneously cut service costs in his or her IT support operations. Now, if you are in the pursuit of similar goals, then look no further than an IT SLA .

This Week’s Five: Managed Service Providers – Reality Check!

This Week’s Five  is a weekly column of five interesting reads from all over the web, with a different topic each week. This week, we’ll try to find out  how Managed Service Providers (MSPs) are an important part of the burgeoning IT management space . Why does an enterprise hire an MSP? Cost-saving is the major reason, but other key benefits like using professional talent, more concentration on their core job, and reduction of risk and hassles, are in fact more critical to the success of their long-term strategies

Effective Voice Traffic Analysis using NetFlow Analyzer

Voice traffic has spread its presence everywhere right from SMBs to large enterprises. Communication happens through VoIP at different levels right from customer support to teleconferencing to internal communication etc. VoIP has a major role in ensuring business continuity & it thus becomes a critical application that requires constant monitoring & control