Q&A on the Science behind Effective Service Catalogues

Recently, ManageEngine asked me to do  a webinar around service catalogues. The webinar was named “The Science Behind Effective Service Catalogues” and had more than 100 attendees Read more »

5 Steps to Successfully Implement an IT SLA

Every IT manager aspires to improve performance, accelerate incident response times, reduce system downtime, and simultaneously cut service costs in his or her IT support operations. Now, if you are in... Read more »

Christopher Burg – Game Changing Story

I created this video with the YouTube Video Editor (www.youtube.com Read more »