Social IT has generated a lot of hype over the last few years but many organizations have been left wondering how to turn the grand theory into practice – in a way that delivers tangible results for the business. People know what social media is; they just don’t know how to transfer the principles of social media into the world of IT operations to improve efficiency, reduce costs and increase IT customer satisfaction. … (0 comment)
Register for Pink Elephant Webinar : Is Today’s IT compatible with Tomorrow’s Social Media Consumer ?
With the worldwide social media boom, IT businesses are increasingly emphasizing on technologies and platforms to keep up with the ever-changing social media landscape as well as consumers’ demands. Customer expectations are changing in the blink of an eye… (0 comment)
This Week’s Five is a weekly column of five interesting reads from all over the web, with a different topic each week.This week, we’ll explore the developments in the ITSM industry . IT Service Management (ITSM) is arguably the lifeline of an enterprise. The service desk software, an ITSM tool, makes the work of an end user a cakewalk; just raise a ticket and rest assured that your problem will be fixed. … (0 comment)
When Hurricane Sandy flooded the streets of lower Manhattan, millions of email users were cut off from their servers — and not just in Manhattan. A number of service providers whose services were knocked out support business customers all over the world… (0 comment)