Are you struggling to manage your IT services and support requests with ServiceDesk Plus? Do you feel like you’re not getting the most out of this powerful tool? If so, it might be time to partner with a trusted ManageEngine expert like Optrics Engineering to optimize your ServiceDesk Plus experience. With ServiceDesk Plus, you have […]
Quick Wins to Improve Your ServiceDesk Plus Experience
Discover actionable tips and strategies to optimize your ManageEngine ServiceDesk Plus experience in our latest blog post, “Quick Wins to Improve Your ServiceDesk Plus Experience.” Targeted at Canadian IT Managers, IT Directors, and CIOs, this informative and persuasive article covers ten essential areas, including automation, self-service portal optimization, ticket management, reporting, and more. By implementing these quick wins, you can elevate your IT department’s performance and enhance end-user satisfaction, ensuring IT service excellence across your organization.
WWDC22 updates and what they mean for Apple device management
By RishabIt’s that time of the year; Apple has once again revealed an interesting set of updates at its Worldwide Developers Conference 2022, aka WWDC22. With new features as well as enhancements to existing ones, the aim this year is to elevate the end user’s experience and privacy while enriching device management and security for […]
Say hello to Windows 11 with Endpoint Central
By Manish MandalMicrosoft unveiled Windows 11 on June 24, 2021 at its virtual launch event. Though Windows 11 will be officially available on October 5, 2021, Microsoft has shared the initial beta version with members of its Windows Insider Program. Starting October 5th, Microsoft will roll out the Windows 11 upgrade to eligible Windows 10 […]
A kernel of truth: Linux isn’t as foolproof as we may have thought
By Joyal BennisonA world without Linux is hard to imagine. Every Google search we run is accomplished on Linux-based servers. Behind the Kindle we enjoy reading, to the social media sites we spend scrolling away every day sits the Linux kernel. Would you believe your ears if I tell you the world’s top 500 supercomputers […]
Five worthy reads: Differential privacy—what it means for businesses
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we explore one of the evolving privacy-enhancing techniques called differential privacy and how it’s being leveraged by organizations to safeguard sensitive data from being exposed.By Abirami ACutting-edge technologies based on artificial intelligence and […]
Securing endpoints, part 1: Ensuring hackers don’t manipulate your browsers to carry out attacks
By Bhuvaneswari KgIn a world of automation, computers and the data on them have become the backbone of many organizations. But data is a double-edged sword. It can be leveraged by organizations to improve operations, but in the wrong hands, it can be a deadly weapon for hackers. So how do organizations ensure their data […]
44 vulnerabilities, including 3 zero-days, fixed in August 2021 Patch Tuesday
By Karthika SurendranAfter last month’s PrintNightmare vulnerability, system admins are only just catching their breaths, but this month’s Patch Tuesday is already here, so it’s back to hustling for IT teams. With most organizations embracing a distributed workforce, system administrators are bound to be up to their ears in work for the next two weeks, […]
Why implementing Zero Trust is more important than ever before
By Sree RamFive worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore why organizations should implement Zero Trust in 2021.In 2010, John Kindervag introduced the concept of “Zero Trust” which has become a touchstone for cyber resilience and persistent security. Zero Trust […]
3 reasons to use network diagram software
By Gagana G.Due to the evolution of IT systems, the recent shift to a hybrid workforce, changing client requirements, and other reasons, network monitoring has become much more complex. IT admins need to visualize the entire network infrastructure effortlessly. Gaining visibility into the network makes it easy to spot patterns, proactively troubleshoot faults, ensure the […]