For more information, visit: www.dameware.com Learn how to easily connect and remotely support thousands of computers without leaving your desk. DameWare enables remote Windows Administration and allows you to emulate standing over your user’s shoulder! Easily chat back and forth with your user and take screenshots with just a click of a button. DameWare allows you to remotely manage domains, workstations, disk drives, event logs, groups, processes and more. You can export Windows device information and configurations into XML and CSV formats, and manage Active Directory objects more easily than with native Microsoft tools.
The original article/video can be found at DameWare Remote Support and Mini Remote Control Guided Tour