announced its acquisition of Numara Software, signaling its intent to enter the
mid-market segment and offer SaaS and IT management solutions for Global 100 to
small and medium businesses.
But first, a historical flashback:
Back in 2004, BMC acquired Magic Solutions’
help desk management software (to enter — that’s right! — into the mid-market
segment) and renamed it as its own BMC service desk express suite. For Magic
customers, the costs went up, even as the ship went down.
ACQUISITION COSTS PAID BY CUSTOMERS
Marimba followed in the wake of Magic. Its configuration
management software was integrated into BMC’s Remedy
line of customer support and network management software. BMC buried the
Marimba name shortly thereafter.
Fast-forward to 2012 and watch History Repeats Itself on the BMC channel!
Sequels are so
predictable. Numara products will become more and more expensive as BMC tries
to recoup the acquisition costs from its newly expanded customer base. In the
not-too distant future, Numara customers will be finding the price increases
nudging them towards the more complicated BMC Service Management (Remedy)
solution — which may or may not provide the service they need, at the price
they want to pay.
There is another way…
GET ON BOARD WITH SERVICEDESK PLUS AND PAY
NOTHING FOR THE FIRST YEAR.
Trade in your Numara license now and get an
equivalent ManageEngine ServiceDesk Plus annual license for free*. Yes, you
read it right, absolutely free with no hidden catch.
Switch before it is too late.
ServiceDesk Plus Team
The original article/video can be found at No tomorrow for Numara, trade your license and get ServiceDesk Plus free for one year.