Delivering Deep Insights Into End User Quality of Experience

Hello All,

I am sure all would be in the holiday mood after Christmas and with new year eve just few days away thinking something related to Network, IT , Applications or on top of all that WORK is least expected. Well here I am trying to pass on few tips to have a relaxing holidays without thinking much about the load and performance your IT is taking and delivering.

In
my previous blog I introduced you to Gartner’s five dimensions of APM
and gave you a link to an APM digest blog where you got a deeper insight
into those five dimensions.

One
of the critical dimensions explained in that article was end-user
experience monitoring which, not very long ago, was considered a luxury.
The industry didn’t realize the absolute necessity of it until
businesses started to rely heavily on IT. User experience then became
that important layer where business and IT met.
?

Why is End-user experience so important?

Several clients ask this
question to consultants. I see the holiday season as the best time to
explain the importance of end-user experience. Let

About the Author: Shannon Lewis

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