Tag: manageengine

Making users access Self Service Portal is as important as building the portal.

Self-Service Portal enables the users to log their tickets, track the progress of their existing tickets and search articles/solutions from the Knowledge Base, without even contacting the help desk. In simple words, it allows end users to get assistance, around the clock.

The 3 aspects of Network Performance Management

Do you think it is enough to monitor the device or link availability and performance to manage your network? But that is just the first step! Go through this video to understand the 3 aspects of network performance management – ManageEngine OpManager www.manageengine.com