Talk To ME Tuesday: Dealing with Frustrating Monitoring Tools

ManageEngine continues our weekly blog series called Talk to ME Tuesday. Each week we discuss interesting topics from the world of technology with you, the people that live and breathe it everyday.

At Palmetto Cooperative Services, a credit union service organization (CUSO), they monitor almost everything on their network, from who attempts to get in, to the size of files, available space, and what’s on the network at any given time, said Everette Beach, VP of IT for  the South Carolina based CUSO.

Like many IT professionals I spoke to at the IT Leadership Summit at the 2012 Interop conference in Las Vegas, Beach wants to be proactive rather than reactive with his IT environment. He doesn’t want to just be a fireman putting out fires all the time.

In our interview, Beach said he’s currently frustrated with a couple issues with his monitoring software:

Not fully centralized: In their current situation they have multiple instances installed on different servers. This requires clients to be installed on all the servers.

Non-customizable alerts: When the monitoring program does send out an alert, it only sends out general information that requires him to go back to the monitoring service to figure out what it meant and then he can go to the problem.

“What I want is a message that tells me exactly what the problem is and where it is so I can skip that step and go to the problem instead,” said Beach.

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The original article/video can be found at Talk To ME Tuesday: Dealing with Frustrating Monitoring Tools

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