What do we talk about when we have password problems?

What do we talk about when we have password problems?

Chat 1

Employee 1: Hi, admin.

Employee 1: I forgot my password. Can you reset it for me? I’ve raised a ticket too.

IT admin: *sigh*

Chat 2

Employee 2: Hello, admin. Can you unlock my account? I’ve raised a ticket too.

IT admin: How many times did you enter the password knowing it was wrong?

Employee 2: *awkward silence*

The above are just a couple of examples of the scores of such conversations in a typical day of an IT help desk admin. However, you can easily avoid such conversations.

Thirty percent of all the calls and messages an IT personnel receives are password-related problems. These calls can cripple a day’s productivity if not addressed quickly, and can easily add to the stress that IT admins and help desks experience about productivity in their organizations. ManageEngine ADSelfService Plus empowers users to resolve their own password issues, which enables IT administrators and technicians to focus on other important IT tasks.

With ADSelfService Plus mobile app, users can resolve most password issues from their desktop as well as from their mobile device. Deploying the ADSelfService Plus mobile app enables users to reset their passwords and unlock the locked-out accounts from their smartphones or tablets, without requiring help desk or IT admin assistance.

The ADSelfService Plus iOS and Android app:

Enables end users to reset their passwords from their smartphones or tablets, which eliminates up to 30 percent of IT help desk tickets.

Provides users with the capability to securely unlock their locked-out user accounts from their mobile devices.

Helps reduce the cost involved in managing users’ passwords across multiple systems and applications by synchronizing Active Directory passwords.

Integrates Biometric, Yubikey, Google Authenticator, SMS-based OTP, and various other authentication methods to verify users’ identities during self-service password reset.

The ADSelfService Plus mobile app increases productivity and reduces IT administration costs associated with password management.

Learn more about how your organization can benefit from using ADSelfService Plus mobile app’s wide range of features. Sign up for a free 30-day trial, or schedule a free demo with a product expert to get your questions answered and see how this solution can meet all your remote password management needs.

** Optrics Inc. is an Authorized ManageEngine partner


The original article can be found here:

https://blogs.manageengine.com/active-directory/adselfservice-plus/2020/06/18/what-do-we-talk-about-when-we-have-password-problems.html

About the Author: Shannon Lewis

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