Best Practices for Managing Your IT Help Desk

http://www.youtube.com/v/EV-TLwCrydM?version=3&f=user_uploads&app=youtube_gdata

Download a free 30-day trial of SolarWinds Web Help Desk now: www.solarwinds.com IT and customer service do not need to be mutually exclusive terms. Come learn real world tips and tricks on how you can use your helpdesk system to make life for you and your users a happier place.

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The original article/video can be found at Best Practices for Managing Your IT Help Desk

About the Author: Shannon Lewis

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