http://www.youtube.com/v/Ubg2mvG7yKU?f=user_uploads&app=youtube_gdata
The ITSM webinar series, organized by ManageEngine, with Rob England (aka IT Skeptic) as the speaker, will be presented in 6 parts.
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.com
The original article/video can be found at Establishing a Service Desk – ITSM webinar series #1
