BSG in ManageEngine IT360 – a Business Services Group for IT Infrastructure – Part 2

In my


on the subject, we discussed at length on what a BSG is, in the
context of ManageEngine IT360. This concluding part 2, will take you through
the other features of BSG.

An important feature is the capability to create a
sub-group. You may create sub-groups under a group and associate devices to
them. A sub-group is specific to a BSG. All other aspects of a sub-group is
similar to a BSG, in terms of associating devices, applications, servers,
specific monitors, setting thresholds, alarm actions, etc..

Another feature is the Device Dependency. When you associate
a Monitor [maybe a network device, a physical server, an application, etc.] to
a BSG as a dependent device, it helps you suppress alarms from that Monitor
when the Parent Monitor is down. [You have the option not to suppress the
alarms from the dependent device, if you so desire]

you see the difference between a sub-group and Device Dependency?]

General Analysis and
Infrastructure decisions – Custom Grouping [no relation to any business

In addition, BSGs are used to group devices or servers or
applications of your choice, irrespective of whether or not it forms a part of
a business service. Such groups help you in performing certain analytics and
help you take decisions. For instance, you may group 2 or more servers to
analyze its CPU / Disk Usage / Memory Utilization over a period before you make
a decision on increasing the hardware configuration.
Maybe, compare 2 devices from different
vendors, compare 2 devices from same vendor, Load balancing, and so on.

You want to put a seemingly unrelated set of devices /
servers / applications under special observation, use BSG!!

BSG as much as your imagination can take you!!
I think a screenshot of the reports available for BSGs would be self-explanatory:

I am not getting into details of the reports. I would like
to highlight one point here. You can generate reports based on a select
attribute! You can also schedule these reports and have them delivered to a
select list of recipients.

Here’s a typical report screen…

Notice the report options with respect to time, on the top
left corner of the screenshot. You can generate reports from “Today” to “Last 1
Year”. Also, you can generate report in pdf, csv and printer friendly versions.
You can also email this report. The relevant icons are seen on the top right
corner of the screenshot.

Of all the monitors listed in the screenshot [read BSG named
Automated, in this example], you want to do a comparative study of say only 2
monitors, you can select the Monitors using the check box option and click on
the “Compare” link. You would then see the report related to the selected

This brings us to the end of this blog on BSGs. Do visit us at:

BSG is available in all editions of ManageEngine IT360 –

  1. enterprise level editions
    [ManageEngine IT360 Professional Edition and ManageEngine IT360 Enterprise
    Edition] and
  2. service provider edition
    [ManageEngine IT360 MSP Edition]

You want a demo of ManageEngine IT360, write to us from



K.Lakshmi Shankar

You Can Learn More About the ManageEngine Product Line By Going to

The original article/video can be found at BSG in ManageEngine IT360 – a Business Services Group for IT Infrastructure – Part 2

About the Author: Shannon Lewis

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