At ServiceDesk Plus , we love hearing from happy customers like Leroy Squires, who believes ServiceDesk Plus is a ”godsend.” Leroy works at Unisource Worldwide, Inc., a well-known logistics company, as its senior technical analyst and one of the five administrators who uses ServiceDesk Plus to manage the company’s globally distributed IT infrastructure with a team of 200 technicians. In the following video, Leroy shares his experience with ServiceDesk Plus and highlights the two main benefits it delivers – simplicity and ease of use. Leroy also explains how affordable ServiceDesk Plus is compared with its competitors, given the value it delivers
A Mobile Workforce Needs a Mobile Service Desk
By 2015, the number of mobile workers in the world will reach 1.3 billion, according to a recent IDG Connect study. A similar Cisco study found that three out of five workers say they don’t need to be in the office to be productive
MIND INfotech, a CMM Level 5 Company, Adopts Desktop Central to Manage 6,500 Systems
Do your organization’s site engineers use heterogeneous tools for system troubleshooting, managing assets, and performing routine desktop management tasks? Are your IT admins always running from one desktop or workstation to another, deploying software applications or performing other tasks requested by users? That’s exactly what the IT team at MIND INfotech, a leading Indian IT company and CMM level 5 organization, was doing until they adopted Desktop Central . Check out the case study that details how Desktop Central simplified the management of diverse array of assets at MIND INfotech.
Join Our SysAdmin Day 2014 Celebrations
Sysadmin Day is coming and ManageEngine is all set to make it special this year! Almost always, we lose track of the relentless effort sysadmins make behind the scenes to ensure that our jobs are easy. We’ve remained oblivious to their hard work and take them for granted
IntraLinks Leverages Full Feature Set of Applications Manager
”The complexity of APM solutions will continue to decrease , making them lower cost and easily implemented.” Jonah Kowall Research Director in Gartner’s IT Operations Research Group ”Smaller [APM] boxes/solutions with less features but advanced capabilities and an emphasis on ease of use, to target mission critical pain points, will do well in the wider market.” Michael Azoff Principal Analyst, Ovum Towards the end of 2013, Gartner, Ovum, and other industry experts sounded the death knell for monolithic, end-to-end APM solutions with exhaustive feature sets. With an alarming degree of certainty, the experts heralded the rise of “small-box, point solutions.” Meanwhile, ManageEngine’s Applications Manager held its own as an end-to-end solution in the global APM industry
Auditing Changes to Group Policy Settings
The complexities of managing a Microsoft Windows Server infrastructure are critically dependent on the numerous Group Policies, each of which is a collection of settings that IT administrators or users use to centrally enforce security settings and other functional settings to users or computers across the network. The downside of a just single setting error will cause inevitable chain of events involving accesses or permissions, which should not have been authorized in the first place, and ultimately compromise IT security and irreversibly damage the organization’s data and reputation.
Six Steps to Implementing Change Management that Works
Solid change management capability will help you boost your ITSM maturity, break out of the “firefighting mode,” align IT activity with business objectives, and transform IT from a service provider to a business innovator. However, these benefits don’t come easily
OpManager Launches Android App with Built-in QR Code Scanner
Gone are the days when you carried your laptop inside data centers to fish out faulty devices. The latest OpManager Android app with its built-in QR code scanner now helps you locate the faulty devices by delivering all the required data to your finger tips, literally! The app not only makes your life easy, but also helps you monitor your data center’s performance from anywhere, at anytime. The app is absolutely free and you can download it from Play Store
Going Deep With Nested Group Audits
It is one of the top three most complex areas of auditing: nested groups! You know, you find a group listed on an access control list, and you ask for the group members. You get back a list of 25 users, but you know there must be more. So you ask for not only the users, but also the groups that have membership in the original group
Tracking Down Users with no Logon Script Configuration
When users are created in Active Directory, the logon script configuration often fails to get configured.