Tag: passthrough

Remote Control Desktops and Provide Better Support

Ever wondered whether you can run a business without the aid of technology?  If your answer is  impossible , you’re definitely spot-on! Because,  today, almost every business runs on technology. For this post, let’s confine ourselves to desktop support

My Mom Said My Password Was Important…

Well, I know I have been saying it for years, talking about it like it was one of the most important aspects of your computer, and emphasizing it as one of the top five most important security configurations for corporations and users. With so many companies being attacked, compromised, and making front page news, I hope that now you get the picture!

Social IT in the Enterprise: Getting Past the Hype

Social IT has generated a lot of hype over the last few years but many organizations have been left wondering how to turn the grand theory into practice – in a way that delivers tangible results for the business. People know what social media is; they just don’t know how to transfer the principles of social media into the world of IT operations to improve efficiency, reduce costs and increase IT customer satisfaction.

Combat Advanced Cyber Attacks With Shared Security Intelligence

(Originally published in Cyber Defense Magazine , Black Hat special edition) ​In this information age, even the mightiest of enterprises and governments across the globe are worried about cyber-attacks. Not a single day passes by without a story about a hack or a compromise or an identity theft involving data related to a large number of users. Cyber security is increasingly becoming complex, and cyber-attacks have truly emerged a global crisis.

Applications Manager Takes Over Internal Monitoring at Bridge2 Solutions

  ​Christopher DiLorenzo, head of IT infrastructure at Bridge2 Solutions, tells us how Applications Manager ​helped fill the gap in collecting performance metrics that were being ignored by the company’s ​previous monitoring tool. Based out of Alpharetta, Georgia, ​Bridge2 Solutions is a leading provider of marketing solutions platform that provides innovative marketing and fulfillment solutions to leading financial institutions, loyalty programs, and Fortune 500 companies.

​Managing Windows Phone Using Desktop Central – Webinar

  Mobile devices are an integral part of today’s enterprises. And the Windows Phone operating system is gaining traction in many organizations, making Windows Phone device management essential for corporate data security. Managing these devices manually would be a cumbersome and time-consuming for IT

ServiceDesk Plus Is a “Godsend” for IT, Says Who?

  ​​At  ServiceDesk Plus , we love hearing from happy customers like Leroy Squires, who believes ServiceDesk Plus is a ​​”godsend.” ​Leroy works at Unisource Worldwide, Inc., a well-known logistics company, as its senior technical analyst and one of the five administrators who uses ServiceDesk Plus to manage the company’s globally distributed IT infrastructure with a team of 200 technicians. In the following video, ​Leroy shares his experience with ServiceDesk Plus and highlights the two main benefits it delivers – simplicity and ease of use. Leroy also explains how affordable ServiceDesk Plus is compared with its competitors, given the value it delivers