Tag: itil process

Guest Blog : Unlearning ITIL or just using the customer’s language?

The morning after the itSMF 2012 Awards Dinner is possibly not the best time to schedule the session that was most likely to pique attendees’ interest. But  Aale Roos ’ presentation on Unlearning ITIL was one that many wanted to hear, even if the initial slides were more about the well-known inaccuracies between ITIL v3 and the 2011 editions. In the wider business world, we recognize that much of the work we do leverages IT capability into the non-IT Space, although as Aale pointed out, between a new customer demand and fulfillment, there can be up to 9 disparate processes