The service industry is all about understanding customer needs and offering the best solution possible in a given situation. It is absolutely essential to understand the trends and the changing needs... Read more »
This Week’s Five is a weekly column of five interesting reads from all over the web, with a different topic every week. This week, we explore the risks of security breach... Read more »
Lately, the digital identities of users have evolved into playing a significant role in specifying how users interact with computer networks, thus making the IAM programs more and more complex. Identity... Read more »
The changing face of the Service Desk The role of the traditional service desk has been to provide a centralised and consistent function to help resolve issues, problems and fulfil requests.... Read more »