Desktop Central Integrates with Help Desk Software Again

Seeing the exponential growth of IT demands in the recent past, haven’t you ever wished that your desktop management and help desk solutions were integrated? To do just that, we integrated Desktop Central with the on-premise help desk software, ServiceDesk Plus back in 2010. This time around, we’re extending the synergy by joining hands with its cloud-based model, ServiceDesk Plus On-Demand.

Using this new, integrated solution, you can streamline asset management and get instant updates about the changes in your inventory. Because scanning takes place in both scheduled and regular refresh cycles in Desktop Central, the server load is significantly reduced. This distributed asset scanning mechanism ensures hassle-free transfer of asset information. Also, the warranty expiry data of your enterprise  computers, which is recorded using Desktop Central, is integrated with ServiceDesk Plus On-Demand. That is, you no longer need to remember to renew warranties. And, you monitor warranty information of the computers you manage. This information would come in handy during your regular IT help desk management. Needless to mention, having an up-to-date inventory information is useful during an IT audit.

With this integration, you can also log IT help desk requests from  Desktop Central. These requests are automatically generated as tickets in the help desk software. The alerts configured in Desktop Central such as the inventory’s compliance status, license usage, and installation or uninstallation are also logged as tickets in the SaaS-based ServiceDesk Plus On-Demand. Another benefit of this integration is the ability to scale up effortlessly based on your user base or business growth. 

This integration helps optimize the various functions associated with desktop and help desk management. We will be extending the features so that the integration will help you perform more tasks efficiently. Now, if you want any specific feature to be integrated, please leave a comment below; we’d be happy to hear from you.

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About the Author: Shannon Lewis

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