The word ‘Integration’ has occupied a significant role in the IT department be it in the SME or large enterprises; because of the special benefits the integration feature possess.
Let’s say, when a user submits request in ServiceDesk Plus(SDP) MSP. Without a desktop management application, the IT administrator has to tackle issues manually, which is a time consuming process. By integrating with the Desktop Central MSP, the IT admin can perform desktop management functions under a single console i.e. Let’s say business application like MS Office needs to be installed. Help desk technician can directly initiate the deployment from the ServiceDesk request. In the same way the entire spectrum of user’s requests can be handled effectively by integrating with Desktop Central MSP.
Integration benefits in a snap shot:
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The original article/video can be found at Benefits of ServiceDesk Plus MSP + Desktop Central MSP