This is a guest post by Kenneth Gonzalez.
Improving End-User Satisfaction with Help Desk Management Tools
For more information: http://bit.ly/Help_Desk_Management SolarWinds Help Desk management products can help your IT team reduce time-to-resolution on service …
This Week’s Five: The ITSM You Didn’t Know About!
This Week’s Five is a weekly column of five interesting reads from all over the web, with a different topic each week.This week, we’ll explore the developments in the ITSM industry . IT Service Management (ITSM) is arguably the lifeline of an enterprise. The service desk software, an ITSM tool, makes the work of an end user a cakewalk; just raise a ticket and rest assured that your problem will be fixed.
ManageEngine in the News!
A round up of the global coverage ManageEngine has received in the last three weeks. Privileged Password Management Software for MSP’s : At Infosecurity Europe, ManageEngine launched the industry-first solution, developed specifically to address the unique privileged identity management challenges faced by MSP’s. Industry First ‘Enterprise Search’ for IT teams : Sridhar Iyengar, vice president of product management, ManageEngine shares the benefits of IT360′s unified search console that is capable of searching databases of any third-party IT management and business applications, without requiring the user to understand the underlying database architecture or write SQL queries
Guest Blog: North Mississippi State Hospital near 100% uptime with OpManager
Christopher M. Bozek MCSE, CNA Systems Manager North Mississippi State Hospital Like so many other companies around the country, we are trying to do more with less money, equipment, and personal. We have found several ManageEngine products that make this process more manageable for IT while giving our users a smooth computing experience.
How to solve the top four user complaints about Service Desk
Are you suffering from these four complaints about service desk? Submitting a request to service desk is like dropping it into a black hole. Service Desk agent tells me to report my request by sending an email, but how can I when my email doesn’t work?
Iphone Mobile Help Desk App – ManageEngine ServiceDesk Plus
ServiceDesk Plus is now available on the iPhone. It’s a simple to use app which helps the service desk staff work even on the move. With request manag…
Improving service quality – ITSM webinar series #3
The ITSM webinar series, organized by ManageEngine, with Rob England (aka IT Skeptic) as the speaker, will be presented in 6 parts. The third series d…
Aaron Bockelie : "ServiceDesk Plus is an ITIL wizard, makes ITIL easy"
Aaron Bockelie, Warner Bros talks about how ManageEngine helped bring a structured approach to their IT department
Otis Wade speaks about ITIL integration in ManageEngine ServiceDesk Plus
Otis Wade, IT Director, Three Rivers Casino and Hotel, speaks on how pleased he is with the ITIL integration in ManageEngine ServiceDesk Plus