In the current digital era, enterprises across the world heavily rely on information systems for day-to-day operations and for accessing business-related data. In essential institutions, such as banking and financial, health, and government, protecting information is critical and any security mishap could disrupt daily operations. The intention of attackers is to either deny services until […]
ManageEngine recognized as November 2019 Gartner Peer Insights Customers’ Choice for IT service management tools
ServiceDesk Plus, ManageEngine’s flagship ITSM software, has helped over 100,000 service desks around the globe streamline and efficiently manage their IT service management processes. Now, we’re excited to announce that we’ve been recognized as a Gartner Peer Insights Customers’ Choice for IT service management tools! This is a testament to the extensive ITSM capabilities of […]
Webinar – The Science Behind Effective Service Catalogues
Join us for the free webinar, The Science Behind Effective Service Catalogues on Thursday, March 19 at 2 PM AEDT (Sydney, Australia time). James Gander, IT service management and operations consultant, will be our speaker for this webinar. The date : Thursday, March 19 , 2015 The time : 2 PM – 3 PM AEDT (Sydney, Australia time) Awesome : D efinitely [ Register Now ] In this webinar, you’ll learn: The value of service catalogues to organis ations The three different types of service catalogues How to build a service catalogue from the ground up Click here to view our earlier webinars.
ManageEngine’s ServiceDesk Plus Is Now PinkVERIFY-Certified
It’s been a great year for ServiceDesk Plus. We made it to the Gartner Magic Quadrant for the second time in a row. And, today, we are glad to announce that ServiceDesk Plus is PinkVERIFY -certified
Big Data in ITSM
When we talk about big data in the world of IT service management (ITSM), we’re talking about two very different things: Big data tools/services that IT provides to business – to number crunch business operations data. Big data within IT operations – to handle and leverage complex IT operations data. Big data services for business operations In an increasingly competitive, data-driven world, business managers are looking for effective ways to manage and interpret business data, especially big data. Digitalized business operations, such as e-commerce websites and mobile banking apps, produce huge amounts of data, which makes managing them close to impossible by using traditional computational models.
How Blessing Hospital Replaced FrontRange Heat with ServiceDesk Plus – Customer talk
Unlike the past, these days, customers are better equipped to evaluate products. They base their opinions on how they experienced the product at different points in time and whether the product live up to their expectations.
Towards a Leaner IT: 7 Simple Ways to Reduce “Cost per Ticket”
Recently, John, an IT help desk manager, has been noticing a steep increase in IT expenses and, needless to say, is under tremendous pressure to bring them down. All that his team does all day is solve tickets, so he thinks reducing the “cost per ticket” could be a good starting point. To help John in his mission, we decided to tell him a little about this metric and what he could do to achieve a leaner IT help desk. Why cost per ticket? IT support is considered a cost center in most organizations and usually the first to get a budget cut during a financial downturn. Therefore, IT support must remain efficient even when IT spending is reduced. Cost per ticket is one key metric that helps the IT support analyze their efficiency in handling tickets within a given budget
The DNA Of The Service Desk – From Customers To Strategy
You Can Learn More About the ManageEngine Product Line By Going to manageengine.optrics.comThe original article/video can be found at The DNA Of The Service Desk – From Customers To Strategy
Will the Real SaaS IT Help Desk Leader Please Stand Up?
Not everyone can be a leader In real life, the legacy you leave behind is the life you’ve led. As leaders in the ITSM space, we ask ourselves one question when we hold up the mirror
6 Reasons Why You Need Incident Management
What haunts any IT manager the most? The lack of a streamlined service process in the organization. This directly affects IT efficiency and productivity, besides the end user’s perception of IT