Join us for the free webinar,  The Science Behind Effective Service Catalogues on Thursday, March 19 at 2 PM AEDT (Sydney, Australia time). James Gander, IT service management and operations consultant, will be our speaker for this webinar.   The date : Thursday, March 19 , 2015 The time : 2 PM – 3 PM AEDT (Sydney, Australia time) Awesome : D efinitely [ Register Now ] In this webinar, you’ll learn: The value of service catalogues to organis ations The three different types of service catalogues How to build a service catalogue from the ground up Click here to view our earlier webinars. … (0 comment)

When we talk about big data in the world of IT service management (ITSM), we’re talking about two very different things: ​ Big data tools/services that IT provides to business – to number crunch business operations data. Big data within IT operations – to handle and leverage complex IT operations data. Big data services for business operations In an increasingly competitive, data-driven world, business managers are looking for effective ways to manage and interpret business data, especially big data.​ Digitalized business operations, such as e-commerce websites and mobile banking apps, produce huge amounts of data, which makes managing them close to impossible by using traditional computational models. … (0 comment)