Learn more about SolarWinds Help Desk Essentials: http://bit.ly/WHD-Essentials-Overview Simplify IT service management (ITSM) with the affordable combo of SolarWinds Web Help Desk and …
Big Data in ITSM
When we talk about big data in the world of IT service management (ITSM), we’re talking about two very different things: Big data tools/services that IT provides to business – to number crunch business operations data. Big data within IT operations – to handle and leverage complex IT operations data. Big data services for business operations In an increasingly competitive, data-driven world, business managers are looking for effective ways to manage and interpret business data, especially big data. Digitalized business operations, such as e-commerce websites and mobile banking apps, produce huge amounts of data, which makes managing them close to impossible by using traditional computational models.
This Week’s Five: The ITSM You Didn’t Know About!
This Week’s Five is a weekly column of five interesting reads from all over the web, with a different topic each week.This week, we’ll explore the developments in the ITSM industry . IT Service Management (ITSM) is arguably the lifeline of an enterprise. The service desk software, an ITSM tool, makes the work of an end user a cakewalk; just raise a ticket and rest assured that your problem will be fixed.
Guest Blog : Unlearning ITIL or just using the customer’s language?
The morning after the itSMF 2012 Awards Dinner is possibly not the best time to schedule the session that was most likely to pique attendees’ interest. But Aale Roos ’ presentation on Unlearning ITIL was one that many wanted to hear, even if the initial slides were more about the well-known inaccuracies between ITIL v3 and the 2011 editions. In the wider business world, we recognize that much of the work we do leverages IT capability into the non-IT Space, although as Aale pointed out, between a new customer demand and fulfillment, there can be up to 9 disparate processes
CES 2013: CIOs Search for the Next Killer App
The annual Consumer Electronics Show (CES) is underway in Las Vegas right now. And while 150,000 consumers and CIOs alike are storming the aisles, clamoring to check out the newest gadgets, it’s easy to forget a key piece of the story. After Sin City’s bright lights have faded, it’s not Lexus’ self-driving car or HAPIforks’ diet utensils that will impact your everyday work-life
Guest Blog : PAPER TIGERS in IT Service Management
One of the most ignored fields of IT management is Operations Management . It took ITIL until 2007 before recognizing it even as a topic, but we still lack a lot of information about the Operations Management process.
Change Journey through ITIL processes
At a time when many organisations are undergoing a significant amount of changes, most of the change managers still considering ITIL change management process is the only process dealing with the change.