Join us for the free webinar,  The Science Behind Effective Service Catalogues on Thursday, March 19 at 2 PM AEDT (Sydney, Australia time). James Gander, IT service management and operations consultant, will be our speaker for this webinar.   The date : Thursday, March 19 , 2015 The time : 2 PM – 3 PM AEDT (Sydney, Australia time) Awesome : D efinitely [ Register Now ] In this webinar, you’ll learn: The value of service catalogues to organis ations The three different types of service catalogues How to build a service catalogue from the ground up Click here to view our earlier webinars. … (0 comment)

IT and IT support, as we all know, have started influencing the direction of business in organizations around the world. Understanding this influence, large organizations have implemented IT help desk software to manage their IT. However, many SMEs still hesitate to implement help desk software because they lack the budget and the specialized IT staff as well as the necessary capabilities required for implementation… (0 comment)